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IVR - Interactive Voice Response Service in india

SMS India HUB is a cloud telephony based company, dedicated to offer a range of non-voice services to the global clientele. Being a company based on cloud telephony, we understand the importance of communication and call in business enterprises, organizations and companies. To cater the needs of the global market, we have stepped into excellence communication option featured under the name IVR Service in India. Though, IVR is not a new concept, but the way we have customized, conceptualized and categorized is exceptional yet utmost resourceful to the corporate world.

What is Cloud based IVR?

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

99.99% Uptime: Your calling and IVR system are essential when it comes to the success of your business. If and unless the server's network is down you might loose your revenue and business, So is here with 100% Service Level Agreement (SLA) for all our dedicated IVR Services.

Report & Monitoring: Get the perfect reporting on IVRlive with real Date/time and notification of inbound and outbound used credit, time duration, Callers Details and you can record that conversation as well. You can customize your report data with dates. Monitor and improve problem areas and ensure your cloud based IVR is running as it should.

Scalability: The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs.Whether you expect a hundred calls per day or a million calls per day, our infrastructure will scale with your voice application letting you focus on taking care of your customers.

Increased Efficiency: A single virtual receptionist will manage your all calls with multiple channels. With the different functionality of IVR (DTMF, Phone, Playback, and Extension etc) manage your each and every call. e.g. suppose you are not in office still IVR will work for you. Configure your system as per your convenience. You can get many more extra features which will increase your efficiency.

Improved Communication: IVR facilitates customer best communication through routing feature allows you to send calls to your agents based on their ability to best help the customer. As per the customization of numbers you can manage the different department and customer can engage their call to right agents. As your customer will be able to reach a live agent faster and they won’t have to waste their time sitting on hold.

Toll Free: IVR LIVE, the most innovative and proficient Toll Free Number Services provider, offers a boost to your company’s image in a very convenient and powerful way. Our Toll Free Number service, enable customers to reach a business easily and free of cost and brings excellent business opportunities.

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